Q: What is Kakele Online?
A: Kakele Online is a cross-platform 2D open-world MMORPG. In Kakele, you join players from around the world to fight monsters, explore mysterious caves, complete quests and tasks, collect valuable items, and much more!
Q: Is Kakele free to play?
A: Yes! Free account players can freely explore the islands of Kakele, hunt monsters, and complete various missions. You can also travel to other areas and discover new islands. Additionally, we offer premium accounts, which provide additional benefits. Free account players have access to all game content, including bosses with valuable items, islands full of mysteries, and much more!
Q: Is Kakele updated frequently?
A: Yes! We release major updates every four months (this time may vary in case of issues). These updates always bring new hunting grounds, beautiful new areas, more challenging missions, and terrifying monsters. We also hold events with players throughout the year.
Q: Is Kakele available in my country?
A: You can play Kakele from anywhere in the world! We have dedicated servers on every continent (South America, North America, Europe, and Asia) to ensure the lowest possible latency and provide a unique and complete experience.
Q: Does Kakele run on my phone?
A: We tried to minimize Kakele as much as possible so that it can run on multiple devices and be lightweight. Android 5.0+ and iOS 13+ is a minimum requirement.
Q: Where can I download the Client?
A: You can download Kakele from Steam, Epic Games, and our website. If you want the mobile experience, you can download it from your app store, such as Google Play, Apple Store, and Samsung Store. We recommend downloading the client from Steam, as it has all the features and will be updated automatically when necessary. Find the download links on our homepage.
Q: What are the Kakele Online Rules?
Q: How many vocations does Kakele have?
A: Currently, Kakele has 5 different vocations: Hunter, Warrior, Berserker, Mage and Alchemist.
Q: How many clients does Kakele have?
A: Kakele currently supports 3 platforms, PC, iOS and Android.
Q: What is the main account recovery method?
A: It is your account email. It is very important not to lose it, as you receive all Kakele account information through it.
Q: How can I change my email?
A: To change your email, log into your character, click on "More," and select the "Change Email" option. You need to pay 500 Kakele Coins to make the change. Be careful, as the email is the only way to recover your account.
Q: How can I change my password?
A: To change your password, simply log into your character, go to "More," and then to "Change Password." Note that you must have the old password for your Kakele account.
Q: How can I recover my password?
A: At the start of the game, click on "Recover Account." An email with the recovery code will be sent to your account, just enter it and proceed to the new password.
Q: My character was hacked. How can I recover it?
A: Unfortunately, we can't do anything about these situations. Choose strong passwords, do not use the same password on other accounts, and set up "One-Time Password," also known as two-factor authentication. If you believe you were hacked due to a game bug, send us an email with as many details as possible so we can analyze and take action.
Q: I deleted my character, now what?
A: In the "Recover Character" option, you can recover a character if 30 days have not yet passed.
Q: I deleted my character and 30 days have passed, now what?
A: If your character was deleted and 30 days have passed, there is nothing we can do, the data has been permanently erased.
Q: What are Kakele Coins? (KCs)
A: In Kakele, we offer players the ability to purchase Kakele Coins (KCs) with real money. These coins can be used in the game for certain benefits, such as becoming a Premium Account, renting houses, buying outfits, and more.
Q: Why didn't I receive the products I purchased?
A: The system may take a while to process your purchase, this is normal, if more than 24 hours have passed and your purchase has not updated, please send an email with your character and proof of purchase to support. (contact@kakele.io)
Q: When I buy Kakele coins, can I use them freely in the game?
A: No, some coins may be blocked. You must buy the coins by verified means, there are "verified" and "unverified" means of purchases. Visit the premium section to learn how to use your coins and buy them. Click here.
Q: What should I do if I pay for Kakele Coins, but the game app shows the payment status as pending?
A: You should wait for your coins to arrive. Click Refresh every hour or so. Send us an email if it doesn't update within 24 hours.
Q: What payment methods are available?
A: We have various types of payments, such as: Webshop (click on the button that appears on your computer screen, and you will be redirected to the Xsolla website), Google Play, App Store, and Steam. We also have official reseller stores (CoinsHub and Moedaz). Visit our premium page for more details.
Q: What are Premium characters?
A: They are characters with special benefits, such as 30% extra experience when killing monsters, jumbo tasks when killing monsters, access to crowded servers, more item storage spaces, reduced death penalties, exclusive outfits, and much more. Visit our premium page to learn more.
Q: What happens when my Premium expires?
A: You will become a free account again, and your character will only lose access to the premium features.
Q: What are Coupons?
A: They are codes generated by the Kakele team, these coupons are used in events or player awards. They can give you premium, Kakele coins or game items.
Q: What are coupons?
A: These are codes generated by the Kakele team, used in events or player prizes. They can give you premium coins, Kakele Coins, or in-game items.
Q: Where can I get a coupon?
A: You can earn coupons by participating in live or virtual community events.
Q: What are official resellers?
A: Resellers buy large quantities of coins to resell to players in their respective countries. They also help promote and build the Kakele community. They offer local payment methods, which really help players without credit cards. However, note that the price charged by resellers may differ from the one offered in our game. We are not responsible for purchases made on reseller websites.
Q: I was banned for an invalid payment, now what?
A: Your account will be frozen until we resolve your invalid payment, if it was a mistake send us an email as soon as possible with proof and details of your problem.
Q: What is a trading coin?
A: Trading coins are a new way to avoid trade restrictions imposed by the Google and Apple stores. Only coins purchased from these stores will have the “Trading” status. Therefore, a player can trade those coins within the game with others. When the player buys coins through the Kakele website, they cannot be traded within the game, so the purchase must be well planned.
Q: What are invalid names?
A: Names that are offensive, racist, criminal organization-related, sexually related, drug-related or harassing, or that advertise third-party brands, products or services, content that is not game-related or exchange for real money, or names that express opinions religious or political, or who support, incite, advertise or imply a violation of the other rules, you will receive a warning and lose your name (if you persist in using bad names, you may be banned). In most of these cases, we may allow you to change your player name. Meaningless names like iliilill, Aliliil, BlilililC are also not allowed (i.e. the intention is clear to make it harder for players to write their name). This also applies to guilds and pets.
Q: Will you ban cheaters?
A: Exploit obvious game errors, bugs or any other part of the services provided by us, Manipulate the official client program or use additional software to play the game, such as bots, macros or automatic clicks, hardware or software that performs various actions, Any type of cheating mentioned above will result in a warning and, in more severe cases, a permanent ban from your account.
Q: Can I share my account with someone?
A: Allowing other players to access your account is illegal on Kakele, and you may be banned.
Q: Do I own the Characters and all assets in my account?
A: All characters, virtual goods and assets are the property of ViVa Games. We offer you access to an account for being able to play the online role playing game “Kakele Online - MMORPG”.
Q: Do you punish destructive behavior?
A: Any other very destructive behavior that is interpreted by us as an effort to harm Kakele, or its players, is not allowed and may lead to bans.
Q: Can I sell my character for real money?
A: We strongly discourage it, and we are not responsible for the purchases or sales not using our trade systems.
Q: How do I reverse my ban?
A: If you were banned or received a warning, you can appeal it. Please notice that an appeal does not guarantee that the rule application will be reversed, only that a team member will manually inspect your case. Our systems issue automatic bans and our staff sometimes issue manual bans. We don't get it right all the time, so you can appeal your case. To dispute the ban or warning issued to your account, please email us at appeals@kakele.io with all possible information.
Q: When do new servers open?
A: New servers are opened when we have a very large amount of players online, we always try to open servers and merge empty servers with others.
Q: How can I become a Fansite/Content Creator?
A: Be sure to join our Discord! If you want a quick review of your application, please contact a community manager. Submit your name, character name, email and YouTube/Twitch/other channels links.
Q: How can I become a Tutor?
A: Keep an eye on our social media because we always open opportunities for all types of positions.
Q: I have great ideas, can I share them with you?
A: We love hearing your ideas for the future of Kakele. Please notice that we do not use email for ideas. Use our Reddit or Discord community. There, is where all ideas are reviewed and discussed.
Q: How to contact support?
A: You can get in touch via Official Discord or by email: (contact@kakele.io)
Q: What is a MOD character?
A: This character is rare to see in the game, they are the Game Developers. They are used to carry tests and solve game problems.
Q: What is a SCM character?
A: This character is common to see. They are the game's Staff Community Managers. They are used to check bots, ban players and solve game community problems. They also collect player feedback. (Only ViVa Games staff have access to these).
Q: What is a VA character?
A: These are regular players. They are volunteer agents for the Kakele team. They review report tickets from within the game and contact the SCMs.
Q: What is a Tutor?
A: Tutors are in-game players who help other players with tips and questions in chat. We have tutors on all servers.
Q: Why are my chat messages being blocked?
A: If your message is being blocked in the chat, you may be typing something inappropriate or your account has been muted for a few hours.
Q: How can I report a player who violates Kakele's rules?
A: You can report it by email (contact@kakele.io) or through the in-game report ticket option.
Q: What are the requirements for a server transfer?
A: You need to make sure you don't own a home, you don't have market offers, you don't have any outstanding mail and that your bank isn't full before switching servers.
Q: How long does a server transfer take?
A: The transfer is instantaneous.
Q: How can I transfer my character to another server?
A: Just log into your account, and go to "More" then "Server Transfer" and choose where to go. Notice that there is a cost of Kakele coins to go to another server.
Q: Can I transfer my character to a newly opened server?
A: No, newly opened servers must wait 6 to 12 months for character transfers and the global market. They have prizes, and so it is only fair to lock down their economy meanwhile the “contest” is running.
Q: To which location on the new server will my character be transferred?
A: Your character will appear in Kebelessa at the temple location.
Q: Can I transfer my character from a PVE server to PVE?
A: You can transfer from PVE to PVE.
Q: Can I transfer my character from a PVE server to PVP?
A: You cannot transfer from PVE to PVP, as PVP servers are harder to play in due to the amount of conflicts and wars.
Q: Can I transfer my character from a PVP server to PVP?
A: You can transfer from PVP to PVP.
Q: Can I transfer my character from a PVP server to PVE?
A: You can transfer from PVP to PVE, but you won’t be able to go back to a PVP server thereafter.
Q: How much stamina do I gain offline? A: You gain 1 minute for each 4 minutes offline if you are a free account, 3 minutes offline if you are a premium account or 2 minutes if you logout inside a house. You also gain 1 minute for each 10 minutes in the gym!
Q: My chat disappeared! I can't open, what should I do?
A: Reset preferences in your client's home menu (the first menu after opening the game).
Q: Where can I buy new outfits?
A: The NPC Alfredo will ask for some items for each new outfit and gold, or Kakele coins. The in-game shop may also have outfits for purchase with Kakele coins, you can also buy parts of the outfits in-game.
Q: I finished a Quest and didn't receive the item, what should I do?
A: You should always check your reward chest! Even if you don't directly click on chests, that's where the quest rewards will appear to be collected.
Q: My connection is bad, can I use VPN?
A: Yes, you can, but you must obtain permission to avoid future problems. This permission you can get by sending an email to contact@kakele.io and explaining why you need to use this tool.
Q: Where can I get new Pets?
A: In Norde you will find the Eshecatio NPC with him you will be able to see what items you need to be able to get the pet you want. In the game shop you can buy pets using Kakele coins.
Q: I put a character up for sale and it's been 7 days and it's still on the market, why can't I withdraw without paying the fee?
A: When the initial period of seven days ends, the sale of your character is renewed for 3 more weeks. You can withdraw it at any time, paying the fee for this process.
Q: How can I transfer Gold from one character to another, both being on the same account?
A: You can send through the green mailboxes that exist in the cities, remembering that the characters must be from the same server.
Q: What should I do if Kakele Online crashes, freezes, or won’t load?
A: Try the following troubleshooting steps: 1. Ensure your device meets the game’s minimum requirements. 2. Restart your device. 3. Ensure your operating system and drivers are updated. 4. Reinstall Kakele Online. If the problem persists, contact our support team at support@kakele.io.
Q: How do I report a bug?
A: If you encounter a bug, you can report it by sending an email to support@kakele.io with details about the issue. Please include screenshots or videos if possible.
Q: What should I do if I have connection issues while playing Kakele Online?
A: Make sure your internet connection is stable. You can also try switching between Wi-Fi and mobile data. If the problem continues, contact your internet service provider or our support team for further assistance.
Q: How do I contact support?
A: You can reach our support team via email at support@kakele.io. Include as much information as possible about your issue to help us assist you better.
Q: What should I do if my game lags or runs slowly?
A: Ensure that your device meets the game's minimum requirements and close any other applications running in the background. You can also lower the game’s graphics settings to improve performance. If the issue persists, contact our support team.
Q: How can I provide feedback or suggestions for Kakele Online?
A: We value player feedback! You can send your suggestions or feedback to feedback@kakele.io or share them on our official forums and social media channels.